Questions / Comments

Questions/Comments

The best place to find information about our products is on the individual product pages here on our website. Simply click the magnifying glass at the top right of the navigation bar and type the name of the product you have a question about. You may also find the answer to your question on our FAQ page. If you have already done this and cannot find the answer to your question, please fill out the form below and we will respond as quickly as possible. You may also contact our customer service team at 1-800-255-6061.

This Limited Lifetime Warranty only applies to the following items:

  • HD Davinci 1500(NEB-FLT-0031)
  • HD Torchy 2K(NEB-FLT-0033)
  • HD Davinci 12000(NEB-FLT-0034)
  • HD Slyde King 1K(NEB-FLT-0035)
  • HD Big Larry RC(NEB-FLT-0036)
  • HD Mycro 500(NEB-HLP-0016)
  • HD Transcend 1500(NEB-HLP-0017)
  • HD Einstein 1000(NEB-HLP-0018)
  • HD Galileo Lantern 1600(NEB-LTN-0008)
  • HD Davinci 3500(NEB-LTN-0032)
  • HD Slim 1200+(NEB-POC-0012)
  • HD Inspector 500+(NEB-POC-0013)
  • SLIM Mini UV(NEB-POC-1005)
  • Bat Light 1500(NEB-FLT-0038)

NEBO jump starters, portable power stations, electric coolers, and solar panels have a two-year warranty from the date of purchase.

All other items have a one year warranty from the date of purchase.


NEBO Lighting Products Limited Lifetime Warranty

Coverage: NEBO warrants that all of its lighting products, including but not limited to flashlights, headlamps, work lights, and lanterns ("Products"), will be free from defects in materials and workmanship for the lifetime of the Product. This limited lifetime warranty (the “Warranty”) is made only to the original purchaser and is not transferable.

Warranty Period: The Warranty shall be in effect from the date of purchase for as long as the original purchaser continuously owns the Product.

Exclusions: The following are excluded from the Warranty to the maximum extent not prohibited by law:

  1. Normal Wear and Tear: Damage to the Products due to normal wear and tear, such as scratches, dents, and fading.
  2. Misuse and Abuse: Damage to the Products resulting from misuse, abuse, accidents, or unauthorized modifications or repairs, including not following use instructions.
  3. Batteries and Accessories: Batteries, bulbs, charging accessories, or any other accessories of or for the Products, whether or not included with the original Products. For clarification, problems related to the batteries for the Products, such as leakage, corrosion, or failure, are also not covered.
  4. Cosmetic Damage: Scratches, dents, and cosmetic blemishes (even if not caused due to wear and tear) that do not affect the core functionality of the Product.
  5. Accessory and Peripheral Damage: Condition of or issues with non-integral components of the Products, including but not limited to: carrying cases, straps, clips, and chargers.
  6. Counterfeit or Non-NEBO Products: Products that were not manufactured by NEBO, that are counterfeit, or that were purchased from unauthorized dealers (i.e., sellers with no official rights to sell or distribute NEBO Products)
  7. Product Loss: Loss or theft of the Products.
  8. Environmental Damage: Damage to the Products caused by exposure to abnormal extreme temperatures, chemicals or other corrosive environments, or natural disasters.
  9. Improper Maintenance: Damage to the Products or malfunctioning resulting from failure to maintain or store the Product as specified in the user manual.
  10. Unauthorized Return: Products that are returned without first contacting NEBO or that are not returned using the method specified by NEBO.
  11. Damage During Return: Damage to the Products during return to NEBO.

Warranty Claim Process:

  1. Proof of Purchase: The original purchaser must provide proof of purchase to make a warranty claim. It is highly recommended to register the product here upon purchase to help expedite any future warranty claims.
  2. Authorized Return: Products must be returned to NEBO, with shipping prepaid and insured by the purchaser.
  3. Evaluation: NEBO will inspect the Product to determine if the warranty applies.
  4. Replacement: If a defect is found, NEBO will replace the Product at its discretion. The Replacement Product will either be the same item or the closest similar item if the warrantied Product has been discontinued. Should NEBO discontinue an entire category of Products, encompassing the category of a warrantied item, NEBO will not be obligated to provide a replacement for such item. If a Product sent to NEBO in connection with a warranty claim does not meet the defined limited lifetime warranty conditions, NEBO is not liable for the costs of return to the purchaser. Purchasers will be notified and provided with options should their claim fall outside of warranty coverage.

Limitation of Liability: NEBO'S LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCT. NEBO SHALL NOT BE LIABLE UNDER ANY THEORY OF LAW FOR ANY LOSS OF PROFITS, OR ANY OTHER LOSS OR DAMAGE SUFFERED BY THE CUSTOMER OR A THIRD PARTY, REGARDLESS OF WHETHER SUCH DAMAGE IS DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE OR ARISING FROM THE CUSTOMER’S USE OF THE PRODUCTS. SOME STATES LIMIT OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Legal Rights: The Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or by country. If any term of the Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of your state of residence.

International Coverage: The Warranty applies only to Products purchased in the United States of America and held by the original purchaser in the United States of America at the time of the warranty claim. For any international warranty claims that may be applicable, please contact your local NEBO distributor.

Contact Information: For more information or to initiate a warranty claim, please click here or contact NEBO Customer Service at 1-800-255-6061.

Disclaimer of Other Warranties: THIS LIMITED LIFETIME WARRANTY IS THE EXCLUSIVE WARRANTY PROVIDED BY NEBO AND SUPERSEDES ANY OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW. IF ANY IMPLIED WARRANTIES ARE REQUIRED BY LOCAL LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION SPECIFIED BY LOCAL LAW.

Headings: The headings in this Warranty are for convenience of reference only. They are not to affect the interpretation of this Warranty.

Warranty Claim

Orders may be returned for any reason within 14 days of receiving the order. Items must be in original packaging and undamaged with all accessories intact and included. Keep in mind, the customer is responsible for the cost of shipping the order back to ACG. Thank you.

  • Please keep in mind: Limited Lifetime Warranty on the following items.
    • HD Davinci 1500(NEB-FLT-0031)
    • HD Torchy 2K(NEB-FLT-0033)
    • HD Davinci 12000(NEB-FLT-0034)
    • HD Slyde King 1K(NEB-FLT-0035)
    • HD Big Larry RC(NEB-FLT-0036)
    • HD Mycro 500(NEB-HLP-0016)
    • HD Transcend 1500(NEB-HLP-0017)
    • HD Einstein 1000(NEB-HLP-0018)
    • HD Galileo Lantern 1600(NEB-LTN-0008)
    • HD Davinci 3500(NEB-LTN-0032)
    • HD Slim 1200+(NEB-POC-0012)
    • HD Inspector 500+(NEB-POC-0013)
    • SLIM Mini UV(NEB-POC-1005)
    • Bat Light 1500(NEB-FLT-0038)
  • NEBO jump starters, portable power stations, electric coolers, and solar panels have a two-year warranty from the date of purchase.
  • All other items have a one year warranty from the date of purchase.

Contact International Sales

For all international sales inquiries, please use the contact info below. Thank you!

Email: infoacgi@acgbrands.com
Phone: +44(0)1202 768883

Warranty Registration

Thank you for your purchase! Our products are guaranteed against all defects in workmanship and materials for the original owner as follows:


More details about our quality guarantee can be found on the product packaging or in the product manual. Complete the registration form below to save a record of your purchase, in the event that the product malfunctions during the guarantee period.

  • Limited Lifetime Warranty on the following items:
    • HD Davinci 1500(NEB-FLT-0031)
    • HD Torchy 2K(NEB-FLT-0033)
    • HD Davinci 12000(NEB-FLT-0034)
    • HD Slyde King 1K(NEB-FLT-0035)
    • HD Big Larry RC(NEB-FLT-0036)
    • HD Mycro 500(NEB-HLP-0016)
    • HD Transcend 1500(NEB-HLP-0017)
    • HD Einstein 1000(NEB-HLP-0018)
    • HD Galileo Lantern 1600(NEB-LTN-0008)
    • HD Davinci 3500(NEB-LTN-0032)
    • HD Slim 1200+(NEB-POC-0012)
    • HD Inspector 500+(NEB-POC-0013)
    • SLIM Mini UV(NEB-POC-1005)
    • Bat Light 1500(NEB-FLT-0038)
  • NEBO jump starters, portable power stations, electric coolers, and solar panels have a two-year warranty from the date of purchase.
  • All other items have a one year warranty from the date of purchase.

Return

1) Orders may be returned for any reason within 14 days of receiving the order . Items must be in original packaging and undamaged with all accessories intact and included. The customer is responsible for the cost of shipping the order back to ACG.

2) If you received your order and the items were damaged upon receipt, you must notify ACG within 3 business days of the delivery date listed on the tracking number to receive a replacement or a full refund. This rule applies even to orders that were placed as gifts. We recommend all customers inspect each items packaging for any visible damage before giving away to friends or family. Any returns outside of the 3 day period with visible damage to the packaging or products will be rejected.